At FormsGuard (“we,” “us,” or “our”), we strive to provide a seamless and valuable experience with our software-as-a-service platform. If you are not completely satisfied with your subscription, our refund policy is outlined below.
Eligibility for refunds
Refunds may be offered in these circumstances:
- First-time subscription refunds. If you are a new customer and cancel your subscription within seven days of purchase, you may request a full refund.
- Technical issues. If persistent technical issues prevent you from using our service and our support team is unable to resolve them within two days, you may be eligible for a prorated refund.
- Billing errors. If you were charged incorrectly—for example, through a duplicate charge or incorrect price—we will issue a full refund for the incorrect amount.
Refunds are not provided in these cases:
- Change of mind. We do not issue refunds if you decide not to use the service after the refund window has passed.
- Partial usage. If you have used the service for part of a billing cycle, we do not provide a partial or prorated refund unless otherwise stated in this policy.
- Failure to cancel. If you do not cancel before the renewal date, you will be charged for the next billing cycle and will not be eligible for a refund.
How to request a refund
- 1
Submit your request
Email protect@formsguard.com with the subject line “Refund Request – [Your Account Name].” Include your account details, the reason for your request, and any relevant supporting documentation.
- 2
Request review
We review refund requests within seven business days of receiving them.
- 3
Refund processing
If approved, your refund will be sent to the original payment method within seven business days. Your payment provider may require additional processing time.
Subscription cancellations
- You may cancel your subscription at any time through your account settings.
- Cancellations take effect at the end of your current billing cycle. You will retain access to the service until that time.
- If you cancel after the renewal date, your subscription remains active for the rest of the paid period and no refund will be issued.
Contact us
If you have questions about this refund policy, contact us at protect@formsguard.com.
This policy is subject to change at our discretion. Refunds are granted in compliance with applicable laws and regulations. We encourage users to review this policy periodically.